Stop navigating from one website to another, and read ALL the information you need before you leave home.
As a rule of thumb the Madrid taxi service works perfectly fine. Taxis are available everywhere, and they drive you wherever you want. Drivers are in general nice and reliable and the vehicles are in good shape.
However, you may encounter some drivers that could try to take advantage of you, either because you don’t know Madrid or because you don’t speak Spanish. It could even be both. Unfortunately it’s a big cities’ problem and Madrid is no exception.
Here is some practical advice to avoid bad surprises. As you would do at home, use your common sense, keep reading the following pieces of advice and relax.
If you speak Spanish, always book your taxi with Taxi Mercedes. You can do so through their website or calling them. If you don’t speak Spanish, ask the hotel staff to help you with the booking. Taxi Mercedes has a fleet of 100+ Mercedes. All the vehicles are luxurious, clean and offer free Wi-Fi. The drivers are extremely courteous, and you will pay the official fare. There are no extra charges for having a better car and a nice driver. I always use them.
You should have these recommendations in mind. They are applicable at all times, no matter your origin and destination.
Pay especial attention on the trips to and from the airport. Unfortunately, Madrid taxi drivers operating these routes have a very bad reputation. The risk of being scammed is very high so please make sure you read attentively.
No taxi driver is allowed to charge you for your luggage, as long as it fits in the boot or on the roof rack.
Here is a reminder of the taxi fares FROM the airport:
And a summary of the taxi fares TO the airport:
You can’t be charged with other supplements (day/night, old airport supplement not valid anymore) whenever you catch a taxi inside the M-30 perimeter or when you destination is also inside this same area.
There are other alternatives to reach and exit Madrid’s airport:
If you are on transit
You cannot be charged with any additional supplement. That’s what the flat fare is for. Do not accept being charged for anything else.
The number of available apps that you can currently download to manage a taxi booking is quite large. All of the apps listed below (in no order of preference) work perfectly fine.